I am getting a “personal Antivirus” popup that won’t go away. How do I get it off my computer?
Question by Peggy B: I am getting a “personal Antivirus” popup that won’t go away. How do I get it off my computer?
I understand that “personal antivirus” is actually malicious spyware. Do I need to purchase a spyware removal package to get rid of this or is there something free out there that will remove it.
Best answer:
Answer by wiill
Follow this guide
http://www.bleepingcomputer.com/virus-removal/remove-personal-antivirus
Add your own answer in the comments!
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MALWARE EXCORCISM AND CLEANUP FOR WINDOWS XP
(Easy Step By Step Directions)
(Note) If you don’t have a taskbar? Hit Ctrl Shift Esc at the same time and the task manager will pop up. Click on [File] at the top left corner of your task manager and choose New Task (Run).Type cmd and hit ok.In the command window type start explorer.exe and hit enter and “My Documents” will popup and your taskbar should be back?
1.Go to Start->Rt click on My Computer and choose Properties -> System Restore Tab -> check the “Turn off system restore” box -> hit Apply and Ok.
2.Hit Ctrl Shift and Esc at the same time and bring up your task manager and choose the processes tab and look for any shady looking exe’s like Regcure.exe or something with allot of random numbers and letters? Rt click on them and choose end process.
(Note)Go here for process info’s http://www.processlibrary.com/
3.When your done shutting down what you can, click on [File] at the top left corner of your task manager and choose New Task (Run).Type msconfig and hit Ok. Go in BOOT.INI tab and tick both “Safe boot” and to the right of that “Networking” and hit Apply and Close.(It will boot in “Safe with networking mode” Choose Aministrator)
4.While in “Safe with networking mode” download Malwarebytes.
(Free) http://download.cnet.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html?tag=mncol
5.Right click on the mbam setup app you downloaded and rename it xxxx then Dbl click on it and install and update it (If you can) and run a full scan and delete/quarantine all entities it finds (Restart if it asks?)
(Note)If you couldn’t update before 1st scan update Malwarebytes and do another scan with a updated Malwarebytes!
6.Go to Start,Run,type msconfig and hit ok.Go in BOOT.INI tab and untick Safe Boot and then go in the Startup tab and (uncheck) all programs (not) needed at startup “Lesser is better in this case” and hit apply,close,restart.Your computer will boot normally and on your desktop a window will popup,check “Don’t show this message” box and hit ok.
(Note)Check here for info’s on startup programs http://www.techspot.com/startup/
(How to video) http://www.youtube.com/watch?v=rbSwtNiBx5A&feature=channel_page
7.Download Superantispyware,install,update,and run a full scan and
delete/quarantine all entities it finds.
(Free) http://download.cnet.com/SuperAntiSpyware-Free-Edition/3000-8022_4-10523889.html?tag=mncol
8.Go to Start->Rt click on My Computer and choose properties -> System Restore Tab -> uncheck the “Turn off system restore” box -> hit Apply and Ok and your done.
(OPTIONAL)
Download Startup Monitor.It’s a add on that acts like a firewall for your startup menu and keeps malware from installing itself without your permission.
(Free) http://www.mlin.net/StartupMonitor.shtml
Download Advanced System Care its a really good free program that has all kinds of optimizing tools and “IObit Security 360″ (Part of ASC) is a really good all around security system and works well with Malwarebytes and Superantispyware try it out? (Free) http://www.iobit.com/
Hijack This cleanup tool (Note)This tool is not intended for novices!
(Tutorial) http://aumha.org/a/hjttutor.htm
(Free) http://free.antivirus.com/hijackthis/
How to fix corrupted Windows system files.
1. Go to Start -> Run -> type sfc /scan now ->hit ok.
It will ask you to insert a Windows XP installation disc.
2. Insert the disc and let the SFC utility run
3. SFC will check/repair changes made to the main system files.
How to fix error messages.
Go to Start > Run > type cmd > Hit [ok]
1.Type chkdsk /f Hit enter and press “y” for yes and let it run.
2.When it’s done restart your computer.
Go here for more help.
http://aumha.org/a/stop.htm
Stay Safe Out There (^.^)
P.S.:If you need more help feel free to click on my name under my avatar and email me?
Get Malwarebytes from here.
http://www.malwarebytes.org/
This is a free software, it offers free scan, free removal of threats, the only thing that is missing is real time protection and scheduled scanning, automatic updating.
If I was high enough level to vote I would have voted for the Maleware-Bytes answer, I used it today on a customer’s computer to get rid of this same issue.
I just had that virus a few days back, I tried Avast which is a free antivirus that you can download out of download.com, and it work perfectly. Its an amazing product, because the antivirus that I was paying for couldn’t get rid of it, but Avast could.
god u guys make it sound easy i had a few months back n i was stressin like hell coz i luv my comp. i found it was actually hard to get rid of it maually coz it wudnt be in ur installed things. download spyware doc. reset ur comp. go on acessories, system tools den system restore. put it back to a day before. ur gonna have to restart comp n do system restore sum times n make sure u search pav in computer search n delete it by cuttin pastin into recyle bin. it shud work afta a bit
use manual removal guide
You can use manual Personal Antivirus removal guide which is of course free: http://www.2-spyware.com/remove-personal-antivirus.html
Yes it’s a rogue antispyware program and you should remove it.
You can remove it manually: http://www.spywares-remove.com/how-to-remove-personal-antivirus or use antispyware software like Spyware Doctor or Malwarebytes